Manufacturing Case Study
Understaffed and Underwater:
With the rapid expansion of Sewer Equipment, the VP of Finance found himself overwhelmed as his team struggled to keep up with their daily tasks due to their IT headaches. Their existing MSP partner was no longer sufficient to support Sewer Equipment’s large-scale network, leaving them severely understaffed and lacking the technical expertise needed to meet the Sewer Equipment staff.
Sewer Equipment, based in Dixon, manufactures high-quality sewer cleaning and excavation equipment for municipal and contractor markets globally. The company faced challenges from rapid expansion, leading to outdated network infrastructure and inadequate support from their current MSP partner.
Understaffed and Underwater:
With the rapid expansion of Sewer Equipment, the VP of Finance found himself overwhelmed as his team struggled to keep up with their daily tasks due to their IT headaches. Their existing MSP partner was no longer sufficient to support Sewer Equipment’s large-scale network, leaving them severely understaffed and lacking the technical expertise needed to meet the Sewer Equipment staff.
Sewer Equipment, based in Dixon, manufactures high-quality sewer cleaning and excavation equipment for municipal and contractor markets globally. The company faced challenges from rapid expansion, leading to outdated network infrastructure and inadequate support from their current MSP partner.
Challenges
- Overwhelmed staff due to IT issues preventing the completion of tasks.
- 10+ years old of outdated equipment and aging switches/servers out of warranty.
- Financial losses directly related to compromised emails and phishing attacks.
- Delays in on-site support, with wait times of days or weeks.
Challenges
- Overwhelmed staff due to IT issues preventing the completion of tasks.
- 10+ years old of outdated equipment and aging switches/servers out of warranty.
- Financial losses directly related to compromised emails and phishing attacks.
- Delays in on-site support, with wait times of days or weeks.
Solutions
Sundog performed a thorough audit of the company’s network and security infrastructure, reviewing business practices, security policies, software, network hardware, server hardware, and critical software. They then delivered a detailed action plan based on their findings.
Initial IT Audit Performance
Solutions
Sundog performed a thorough audit of the company’s network and security infrastructure, reviewing business practices, security policies, software, network hardware, server hardware, and critical software. They then delivered a detailed action plan based on their findings.
Initial IT Audit Performance
Sundog Onboarding Roadmap:
we set our clients up for success from day one.
At the conclusion of the onboarding project, a handoff meeting was held with managers from Sundog and Sewer Equipment to review completed tasks and upcoming projects, including server deployment, switch replacements, and ERP rollouts. During this meeting, responsibility for future ticket requests was transitioned from the Project Manager to Sundog’s service team. Additionally, a Technical Advisor from Sundog was assigned to oversee events at Sewer Equipment and will provide monthly reports to the VP of Finance.
Sunny Days Ahead
- A dedicated Sundog Technical Advisor is present on-site every weekday for 4-hours.
- Overhaul of Existing Network and Security Stance:
- Network Map Plan:
- Installation of new switches
- Installation of new firewall
- Installation of new Wireless APs
- Installation of subnet information
- Deployment of ‘Best in Class’ Security Tools:
- New servers
- Next-gen AV
- Managed Detection Response
- Offsite Backups for all servers
- Patch management
- Network Map Plan:
Challenges
- A dedicated Sundog Technical Advisor is present on-site every weekday for 4-hours.
- Overhaul of Existing Network and Security Stance:
- Network Map Plan:
- Installation of new switches
- Installation of new firewall
- Installation of new Wireless APs
- Installation of subnet information
- Deployment of ‘Best in Class’ Security Tools:
- New servers
- Next-gen AV
- Managed Detection Response
- Offsite Backups for all servers
- Patch management
- Network Map Plan:
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