Excellent Follow Through and Communication

Since moving to TotalCARE, we have been calling far less for IT support. Sundog performs regular maintenance checks and monitors our technology catching issues before there is a bigger problem. All without us not even knowing there was an issue to begin with. When they do have to handle issues in our office, their team is great at building and maintaining professional relationships with our staff. They have excellent follow through and communication when handling issues even when the problem ends up being something more outside the norm. I can think of many times when the Sundog team went above and beyond to make sure our needs were met. One time, we had an issue that two or three Sundog team members couldn’t get figured out and even the owner of the company ended up spending a couple hours at our office getting everything fixed. That’s a great example of the committed leadership at Sundog. If someone was on the fence about using Sundog for their IT needs, I would tell them I can’t think of one negative thing to say about the company or the employees.

No More Wasted Time Dealing with IT Issues

As a non-profit, we need to spend all our time working on our mission and not be bogged down with IT issues. Since moving to Sundog for our IT services, we are more productive than ever. We love being able to call Sundog for any system issues that come up without spending valuable work time trying to fix it. The proactive nature of their approach to IT services bring great value to the Chamber. They are always checking in and have built a service to fit our needs rather than just being reactionary. Sundog is an excellent partner for us.