Legal
Case Study
One-Man Shop, Countless IT Challenges
Ward Murray Pace and Johnson (WMPJ), a civil law firm in Sterling, Illinois, outgrew their one-man service provider. They faced operational inefficiencies due to outdated hardware, software, and infrastructure, which could not meet their growing needs.
One-Man Shop, Countless IT Challenges
Ward Murray Pace and Johnson (WMPJ), a civil law firm in Sterling, Illinois, outgrew their one-man service provider. They faced operational inefficiencies due to outdated hardware, software, and infrastructure, which could not meet their growing needs.
Challenges
- End-of-life deadlines exceeded for firewalls and switches.
- Workstations older than 8 years past end-of-life.
- Unpatched, unsupported servers and workstations.
- Unsupported Microsoft Exchange version.
- Unresponsive service provider causing operational inefficiencies and technology issues.
Challenges
- End-of-life deadlines exceeded for firewalls and switches.
- Workstations older than 8 years past end-of-life.
- Unpatched, unsupported servers and workstations.
- Unsupported Microsoft Exchange version.
- Unresponsive service provider causing operational inefficiencies and technology issues.
Solutions
Sundog performed a thorough audit of the company’s network and security infrastructure, reviewing business practices, security policies, software, network hardware, server hardware, and critical software. They then delivered a detailed action plan based on their findings.
Solutions
Sundog performed a thorough audit of the company’s network and security infrastructure, reviewing business practices, security policies, software, network hardware, server hardware, and critical software. They then delivered a detailed action plan based on their findings.
Sundog Onboarding Roadmap:
At the conclusion of the onboarding project, a handoff meeting was held with managers from Sundog and WMPJ to review completed tasks and upcoming projects. During this meeting, responsibility for future ticket requests was transitioned from the Project Manager to Sundog’s service team. Additionally, a Technical Advisor from Sundog was assigned to oversee events at WMPJ and will provide monthly reports.
Sunny Days Ahead
- A dedicated Sundog Technical Advisor and 24/7 Help Desk
- Overhaul of Existing Network and Security Stance:
- Installation of new switches
- Installation of next – gen firewall
- Installation of new hardware
- Workstation rotation policy
- Upgraded operating systems
- Managed Detection Response Offsite Backups for all servers
- Migrated Microsoft Exchange to Microsoft 365
Challenges
- A dedicated Sundog Technical Advisor and 24/7 Help Desk
- Overhaul of Existing Network and Security Stance:
- Installation of new switches
- Installation of next – gen firewall
- Installation of new hardware
- Workstation rotation policy
- Upgraded operating systems
- Managed Detection Response Offsite Backups for all servers
- Migrated Microsoft Exchange to Microsoft 365
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