Is Your Current Computer Guy Causing You To Need One Of These?

  • Does he take forever to call you back and respond to your requests?
  • Are you paying him good money to keep things working, but are STILL having constant problems, slowness and other recurring issues?
  • Are you worried he’s not backing up and securing your network?
  • Does your head hurt from having to deal with the hassles?

Are you sick and tired of constant IT, phone and computer problems interrupting your day, frustrating you and your team? Do you feel stuck with an absent-minded computer guy who isn’t delivering the SERVICE you want, but you don’t know who else you can trust to do a good job without overcharging you?

If so, I have the solution that will make IT-related issues one headache you NEVER have to deal with again.

My name is Cohen Barnes, President and CEO of Sundog. We specialize in delivering proactive IT support and services to businesses like yours with friendly, knowledgeable techs who will put you at ease and resolve your IT problems quickly and efficiently. Chances are you’ve never heard of me or my company before, but when you finish reading this letter, you’ll be glad you finally have.

Why can I make such a bold statement?

Because almost every small business CEO I talk to will confess that their current computer support person – whether it’s a friend who’s good with computers or a “professional” IT company – is NOT completely delivering the level of service they want. Therefore, they are forced to deal with ongoing technical issues and worry that their network is NOT secure from hackers, ransomware, extended downtime, HIPAA compliance and a range of data-erasing disasters. Clearly this is unacceptable!

Is Your Current Computer Guy Causing You To Need One Of These?

Although the notion of providing reliable, affordable, full-service computer support isn’t an amazing concept, it still surprises me how many computer technicians don’t get it right. Therefore, I understand if you’re skeptical about our claims. My guess is that you’ve been disappointed, even burned, by other IT guys in the past. That’s why I’d like to extend the following offer to you…

The Assessment only takes 60 minutes to conduct, but when it’s done, you’ll know for sure if your company’s data is secured and, in the event of a disaster, exactly how fast you could be back up and running again (if at all). I will be following up in the next couple of days to make sure you received this letter, and to see if you would like to schedule this IT Systems Assessment. If not, please just let us know!

Awaiting your response,

Cohen Barnes
President/ CEO of Sundog

How Does Your Current IT Guy Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your IT company or computer guy is doing everything possible to secure your network and prevent expensive disasters? If your technician does NOT score a “yes” on every point, you could be paying for substandard support and jeopardizing your data and network’s security!

  • Do they answer their phone LIVE and respond to emergencies promptly?
  • Are they easy to reach and highly responsive (responding same day) when you need them for non-emergencies?
  • Do they proactively monitor, patch and update your computer network’s critical security settings daily? Weekly? At all? How do you know for sure?
  • Do they offer proof that they are backing up ALL your data, laptops and devices?
  • Do they meet with you regularly (at least once a quarter) to report what they’ve been doing, review projects and offer new ways to improve your network’s performance instead of waiting until you have a problem to make recommendations?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they explain what they are doing and answer your questions in terms that you can understand, NOT in “geek speak”?
  • Have they proactively discussed cybersecurity with you, and made recommendations for better protecting your network from ransomware?
  • Have they provided you complete network documentation, or do they hold the “keys to the kingdom” refusing to give you admin passwords?
  • Do they offer any guarantees on their services?
  • Do they arrive on time and dress professionally?
  • Do you look forward to seeing them, working with them, or do you cringe every time you have to make that call?

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Important! We hate spam as much (or more!) than you and promise to NEVER rent, share, or abuse your e-mail address and contact information in any way.

“The biggest benefit to us has been the fact that we can give any IT problem, no matter how big or small, to the team at Sundog allowing us to go back to our work with a calm and confident feeling that our issue will be resolved. The follow through of Sundog’s staff is second to none. They are great at prioritizing the needs of our office. When something is urgent, they get a tech right on it, so that our office is minimally impacted. Even after hours, we love how accessible they are by having their technicians, who are extremely professional, yet personable, on-call and ready to serve. There is definitely a family vibe to the Sundog staff which is great! I would strongly recommend Sundog to any organization in need of IT services. When the need is high, we know Sundog is there for us. By having Sundog on our side, we are more productive than we were before them.
James
General Manager
Dentist
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