What Our Clients Say

Sundog is Always There for Us … Even After Hours!!!

Sundog is Always There for Us … Even After Hours!!!

“The biggest benefit to us has been the fact that we can give any IT problem, no matter how big or small, to the team at Sundog allowing us to go back to our work with a calm and confident feeling that our issue will be resolved. The follow through of Sundog’s staff is second to none. They are great at prioritizing the needs of our office. When something is urgent, they get a tech right on it, so that our office is minimally impacted. Even after hours, we love how accessible they are by having their technicians, who are extremely professional, yet personable, on-call and ready to serve. There is definitely a family vibe to the Sundog staff which is great! I would strongly recommend Sundog to any organization in need of IT services. When the need is high, we know Sundog is there for us. By having Sundog on our side, we are more productive than we were before them.


General Manager
Prairie View Dental


Sundog Helps Us Plan for Our Long-term Needs

<strong>Sundog Helps Us Plan for Our Long-term Needs</strong>

“Once we signed up for NetworkCARE with Sundog, we have received quick responses from them on all our service issues. They spend the time needed to understand our organization better than other vendors, and this results in recommendations well suited for us. We meet with Sundog regularly on a wide variety of projects that help us increase our ability to drive value to our residents. The best thing about Sundog is that they can offer an immediate fix, but also long-term solutions for our IT needs.


Executive Director
Oak Crest DeKalb Area Retirement Center


Budgeting for IT Was Never This Easy

<strong><center>Budgeting for IT Was Never This Easy</center></strong>

“Before signing up for Sundog’s TotalCARE service, our IT costs fluctuated every month making it hard to predict what our IT spend would be. Since TotalCARE is a fixed fee service, we know that when we have IT issues, the work being to resolve the problem is included. Budgeting for IT was never this easy before. Plus, their team is kind and patient even when we are having an IT crisis. We are so glad we took the leap and engaged Sundog. If you make the switch, you won’t be disappointed!”


MPH, RD, LDN
Genesis Pediatric Medicine


Excellent Follow Through and Communication

<strong><center>Excellent Follow Through and Communication</center></strong>

“Since moving to TotalCARE, we have been calling far less for IT support. Sundog performs regular maintenance checks and monitors our technology catching issues before there is a bigger problem. All without us not even knowing there was an issue to begin with. When they do have to handle issues in our office, their team is great at building and maintaining professional relationships with our staff. They have excellent follow through and communication when handling issues even when the problem ends up being something more outside the norm. I can think of many times when the Sundog team went above and beyond to make sure our needs were met. One time, we had an issue that two or three Sundog team members couldn’t get figured out and even the owner of the company ended up spending a couple hours at our office getting everything fixed. That’s a great example of the committed leadership at Sundog. If someone was on the fence about using Sundog for their IT needs, I would tell them I can’t think of one negative thing to say about the company or the employees.”


Office Manager
Kishwaukee Cardiology Associates


Our Customers Can Reach Who They Want...When They Want

<strong>Our Customers Can Reach Who They Want…When They Want</strong>

“Before we went with Sundog’s VoIP phone system, it seemed like we were always dealing with missed calls. Now we have a much improved customer interface when they call in. Our customers can reach who they want, when they want, reliably and without the drama like before. And when we reach out to them, they provide an actual person to answer our questions, assist with training, and address issues in a timely manner. It is worth a lot to work with actual people who are experts in their field. It shows in every one of our interactions with them that their customers are what is most important!”


CEO
Whiskey Acres Distilling Co.


Everyone Has Been Extremely Helpful

<strong>Everyone Has Been Extremely Helpful</strong>

“With our old phone system, I had to make the modifications needed when we had to make a change. Things like putting in our holiday hours each year fell to me to do. But no longer with our new SundogVOICE phone system. I love how Sundog asks me now for all the days off that we have throughout the whole year and setup the voicemail for them. It is really appreciated! I have to say, since we switched over, everyone has been extremely helpful. I have always had to rely on volunteers within our church and they have full time jobs on top of volunteering, so needless to say, it has been GREAT having the Sundog crew available to us.”


Administrative Assistant
Crossview EFCA Church


Peace of Mind... Confidence...Exceeded My Expectations

Peace of Mind… Confidence…Exceeded My Expectations

“The biggest benefit has been the “peace of mind” I have now because they free up my time to focus on other areas and projects that I have on my plate. They give us confidence that our systems are professionally maintained and monitored so we do not need to worry. Another huge benefit we receive has been their consistency. Each time an issue appears, I know their technicians understand our systems and I work with the same technicians each time (I do not have to explain our network, it’s configuration and the software we employ to a new “face” for each incident). For the last 18 years, Sundog has exceeded my expectations in an IT service provider. They have always been willing and able to assist us with each hardware, software, and network challenge we’ve faced.”


CFO
Blackhawk Moving &Storage


With Sundog, You Are Simply Getting the Best

<strong>With Sundog, You Are Simply Getting the Best</strong>

“With TotalCARE, the Sundog team is very educated on our process and make it seem like they work here daily when they help with any kind of issue. They really are a partner to us. When working with their technicians, it is a family like environment and feel. Their in-depth expertise and great problem solving capabilities show in each interaction with them, and we love their consistent follow up on issues. They are a company that you can trust to always come through and care deeply about their clients. Just like anything in life, you get what you pay for. With Sundog, you are simply getting the best.


Sales and Project Manager
Pinkston-Tadd, Inc. Roofing Services


Sundog Goes Beyond Just Fixing Our Issues

<strong>Sundog Goes Beyond Just Fixing Our Issues</strong>

“Having peace of mind knowing that our systems are protected, our information is protected, and our organization, as a whole, is protected is how we feel now that we have engaged with Sundog for our IT services. Sundog goes beyond just fixing our issues. The thing I absolutely love about Sundog is that their staff feel like our coworkers. You can’t buy that comradery and inclusiveness. They take the time to get to know our agency, our needs, and our technical abilities. They truly feel like they’re a part of our organization! Sundog is more than just an IT contractor. They are great people with great hearts that want to ensure that your organization succeeds. They take pride in being an extension of our agency. Relationships matter. Sundog makes sure of that.”


Vice President of Operations & Human Resources
Voluntary Action Center


Initial Investment Was Considerably Less

<strong>Initial Investment Was Considerably Less</strong>

“Moving to SundogVOICE was a simple decision for us since the initial investment was considerably less than a traditional landline system which is a key driver in public service. The features of the phone system are also outstanding. Features like having my voicemail sent to my email inbox has been huge when traveling to multiple locations or out of the office for days at a time. The ability to forward calls to on-call staff for emergencies via the automated operator has been extremely smooth compared to handing out an emergency cell phone number to clients and rotating the cell phone between employees. Troubleshooting and changes are a simple email to the Sundog team with generally a same day fix versus needing onsite tech visits like we had with our old provider. We are so glad we pulled the trigger and partnered with Sundog and would recommend you do the same.”


Executive Director
Mason County Housing Authority


When We Need Help, They Are Amazing

<strong>When We Need Help, They Are Amazing</strong>

“We used to fear that we were missing calls with our old system, but not with Sundog’s VoIP phone system. The single biggest benefit is the ability to customize our individual phones to connect with our customers more effectively. And when we need help, they are amazing. We email with a problem, usually ours in the learning curve, and we receive an answer and follow up within a day. They have been so patient with our learning curve and repeated questions while balancing high tech with personalization. They are the best!”


Owner
Redeemed Office


Their Response Time for Questions and Issues is Excellent

<strong>Their Response Time for Questions and Issues is Excellent</strong>

“Having multiple locations for our law offices, communication between them was always difficult. With Sundog’s VoIP phone system, we can now transfer calls between offices easily increasing our firm's productivity. We can also see when someone is on the phone at another location allowing us to quickly route calls to the appropriate person. Their response time for questions and issues is excellent. Nobody is as “solid” as Sundog. They have the people and the technology to meet your needs!”


Managing Partner
Foster, Buick, Conklin and Lundgren, LLC


We Love the Voice Quality of the Phone System

<strong>We Love the Voice Quality of the Phone System</strong>

“Compared to our last phone system, the benefits of SundogVOICE are many. We especially love the ability to have our voicemail converted and sent to our email. But we especially love the voice quality of the phone system. Before Sundog’s VoIP system was installed, we would have static on our lines, and we would even pickup radio stations. It was crazy. Now, we have a phone system that just works. With the Sundog team, we know our concerns will be heard, addressed and brought to a resolution as soon as possible. I’ve always felt like every person at Sundog truly cares about doing a good job for us and figuring out what we need.”


Owner
Creative Therapeutics


No More Wasted Time Dealing with IT Issues

<strong>No More Wasted Time Dealing with IT Issues</strong>

“As a non-profit, we need to spend all our time working on our mission and not be bogged down with IT issues. Since moving to Sundog for our IT services, we are more productive than ever. We love being able to call Sundog for any system issues that come up without spending valuable work time trying to fix it. The proactive nature of their approach to IT services bring great value to the Chamber. They are always checking in and have built a service to fit our needs rather than just being reactionary. Sundog is an excellent partner for us.


Executive Director
DeKalb Chamber of Commerce


One Word Comes to Mind … Expertise

<strong>One Word Comes to Mind … Expertise</strong>

“One word comes to mind when summing up our IT service provided by Sundog. Expertise. As a CEO, I know that we have access to IT expertise with the Sundog team that I don’t have on staff. We are in the food business – hiring and maintaining IT expertise on our staff is not our core, and we know we are better off letting Sundog provide this expertise. They are very responsive, and their staff is extremely friendly to work with. If there is ever a problem, they are committed to fixing it. Sundog is a firm you can trust to give you great service and high value.”


CEO
The Suter Company


As a Manufacturer, We Found Sundog to be Cost Competitive

As a Manufacturer, We Found Sundog to be Cost Competitive

“While we just began formally transitioning our IT services to Sundog, it is already apparent they are taking ownership of our network and proactively managing risks. Their team possesses solid credentials and experience. They haven’t run away from an issue we have experienced yet. The Sundog team displays a desire to learn in situations they have not experienced before and show a passion for helping us take things to the next level. They also look for opportunities to install technology to increase our productivity. As a manufacturer, we are always watching our costs, and Sundog is cost competitive. But, while costs are an important factor, it is also important (for me personally) to actually like the people I do business with. I truly enjoy working with the team at Sundog. The combination of these things made it”


Controller
Nehring Electrical Works Co.


Sundog’s IT Service Makes Financial Sense

Sundog’s IT Service Makes Financial Sense

“For the Housing Authority, moving to Sundog for our IT services made financial sense. Our IT costs used to fluctuate every month, and with their TotalCARE service, our costs are now the same every month, and their service is wonderful. A previous IT company I worked with would lose my minor requests and I had to spend countless hours following up with them. It was even hard to get to speak with someone. I can say that I have gotten to know all the staff at Sundog and each one is passionate about providing the best customer service possible. They always address my problems and concerns with a smile. I am confident that that anyone who chooses to move their IT services to Sundog would not be disappointed. Sundog sticks to finding a resolution to any problem, and their combined knowledge is very impressive. I have never been dissatisfied with their service. Two thumbs up!


Operations Director
DeKalb County Housing Authority


Their Service Gives Us a Competitive Advantage

<strong>Their Service Gives Us a Competitive Advantage</strong>

“The biggest benefit to me and our agency is that Sundog knows what we need for technology in order to operate our business successfully. With multiple office spread across a wide area, they make sure all offices are all consistent in their setup to communicate effectively with our main location and other companies. Their service is always very prompt, and they act quickly when we have technology problems. We enjoy having Sundog as our partner. They are very courteous, professional and extremely helpful in all our interactions with them. Their staff is very knowledgeable of current technology and coming trends which helps give us a competitive advantage.


Office Manager
Crum-Halsted

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